Contact & FAQs

Contact

All the feedback we receive about BBC Studios channels is read and logged. If you have a question please check our FAQs first to see whether the answer is already there. Please be aware that if your question or feedback is addressed by an answer already on the site or in our FAQs you will not receive an individual response from us.

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Frequently Asked Questions

Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact form above.

How do I contact you and what happens to my feedback?

Here at BBC Studios we love hearing what you think about our programmes, channels and services and receiving your enquiries. If you can’t find an answer in our FAQs below please send us details of your question or feedback and we will get back to you as soon as possible. Please bear in mind that sometimes it is necessary to make investigations before we can answer your feedback fully. Therefore, it may take us a little longer to provide you with a comprehensive answer. However all feedback, requesting a reply, is responded to within 10 working days.

The feedback we receive is added to a monthly report that is widely circulated within BBC Studios. So please get in touch and tell us what you think about our programmes, channels and services. 

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CBeebies availability in the Middle East

CBeebies is available exclusively on beIN MENA.

CBeebies is a safe haven for pre-schoolers to learn through play and explore and enjoy the world around them.

CBeebies is a 24-hour channel and is available in original English audio. It is available on the beIN platform channel number 134.

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Are your channels available online through this website or elsewhere?

Our international channels are not currently available online, but there are many clips available to view on this website, as well as games and other exciting features.  We continue to investigate the possibility of making our channels available online and suggest that you continue to check the website from time to time for more information.

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I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme if possible, and the channel and country in which you are watching. If you can also confirm through which operator you receive the channel, this would be really helpful.

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